Q. Can I get a live demo of your software?
A: We can give you a live demo of our product over the internet or we can send a representative to your company.
Q: Do you provide on site training?
A: We provide on site, in house, and online training.
Q: Can I get data from my old system converted to SAWIN Professional?
A: We have converted data from a variety of programs for our customers. Coastal Computers (ESC), Successware, Shafers (Dos/Windows), ServiceWorks (Dos/Windows), S2000, Timberline, FACS, Pick, Sirius, Solomon, Maxwell, Timberline, Quickbooks, Peachtree, ACT, Goldmine, Callahan Roche, Flat Rate Plus, H2, Maio and QSP Companion to name a few.
Q: Can I write my own reports?
A: SAWIN Professional comes with a free report writer which helps you create custom reports that suit your needs.
Q. Can I send emails / faxes / letters and make phone calls without leaving SAWIN Professional?
A: Yes, our software gives you all these features so you do not have to shift between different programs.
Q. Is your software compatible with Microsoft Office?
A: Yes, you can do mail merging, send emails, print reports and much more.
Q. What kind of mobile solutions do you offer?
A: We have Service Management, Sales/Prospecting and Physical Inventory Transfer Modules for Handheld. View our wireless page for more information.
Q: Can I use mapping software to see where my technicians are in the field and where my calls are located?
A: SAWIN Professional is compatible with Microsoft Map Point Software and Street Wizard Software, and has its own integrated mapping functions.
Q: Can I use GPS technology and locate the exact location of my trucks?
A: Yes, SAWIN Field Automation Module is GPS Compatible.
Q: I have crystal reports, can I still create custom reports?
A: Yes, as long as your report writer supports ODBC you can use it to create custom reports.
Q. Are all modules integrated in SAWIN Professional?
A: Yes, they are fully integrated within SAWIN Professional.
Q. How do you provide on site support?
A: We use Symantec PC Anywhere and Microsoft Netmeeting to access our client sites and give solutions instantaneously.
Technical
Q: What operating system do the workstations require?
A: SAWIN Professional runs on virtually any 32 or 64 bit Microsoft Windows environment, some examples of which are Windows ME, Windows 2000, Windows NT, Windows XP and Windows 2003.
Q: What kind of network operating system is supported?
A: You can run SAWIN Professional on Windows 2003,Windows XP,Windows 2000, Windows NT, and Novell Networks.
Q: Can we run SAWIN Professional peer to peer?
A: If you do not have Network OS you can still run our software in peer to peer environment. Peer to peer works best if the number of workstations are less than 10.
Q: Does your software support thin client?
A: You can run our software on Windows Terminal Services and Citrix.
Q: Can I Login to SAWIN Professional from a Remote Location?
A: SAWIN Professional database runs on TCP/IP services which allows you to connect from virtually anywhere in the world.
Q: Can I extract information from the database to be used in other software?
A: SAWIN Professional uses Sybase Adaptive Server Anywhere Database, which is ODBC compliant.