Software Modules

Service Dispatch

• Service Locations
  The SAWIN Professional system tracks a wealth of information on your service customers. Complete service histories are kept of all service calls made, parts used, equipment installed and billing information.
• Equipment History
  Review instantly full details of all the equipment at a customer site including service calls performed on the equipment, parts used, warranty dates and financial information such as revenue and costs.
• Call Booking
  User friendly interface for booking service calls. The system automatically alerts personnel to schedule conflicts, budget overbooking, technician qualification problems, etc.
• Dispatching
  Personnel responsible for dispatching technicians and trucks have a wide variety of tools for proper management of pending service calls, truck and technician movement to various locations, etc.
• Pricing
  The SAWIN Professional Service Dispatch application has two methods of pricing: Flat Rate and Price Sheets. Price sheets allow multiple pricing structures for parts, labor and other items. Flat rate pricing integrates with services such as Callahan Roach.
• Service Accounting
  Multiple service calls can be combined into a single master ticket for producing one invoice if desired. Invoices can be printed in 4 different styles on both pre-printed forms and plain white paper. This area of the system includes reports for tracking both invoices and cash receipts collected by technicians in the field.
• Service Payroll
  The dispatching system in SAWIN automatically creates the manual time cards for technicians based upon their activity. These time-cards can then be calculated to produce payroll reports that can be used to generate payroll through services such as ADP. The timecards can also be posted to the SAWIN Professional Payroll application for processing there.
• Service Contracts
  Setup your service contracts for both maintenance and non-maintenance related contracts. Our service dispatch software handles reserve accounting. Contract invoices can be automatically generated by the system. A variety of reports are included for contract reporting and following up on expired contracts. Contract information can be sent to word processing packages such as Word or Word Perfect to automatically generate renewal letters.
• Automatic Call Booking
  Maintenance calls for service contracts can be automatically booked by the system to keep up with maintenance appointments. Maintenance calls can also be booked to handle vehicle maintenance items such as oil changes and tune-ups for company trucks.
• Quotes
  Salesmen can create quotes for the sale of contracts, equipment and services. Quotations can be printed and turned into service calls if sold. Service dispatch includes reports both for salesmen and managers to track appointments with customers, pending quotes and sales made.
• Service Payroll
  The dispatching system in SAWIN Professional automatically creates the manual time cards for technicians based upon their activity. These time cards can then be calculated to produce payroll reports that can be used to generate payroll through services such as ADP. The time cards can also be posted to the SAS Payroll application for processing there.
• Profitability Analysis Reports
  The system includes profitability and performance analysis on technicians, types of services and customers for management review.
• Management Reports
  Sales revenue and analysis reports provide a solid basis for tracking sales by a variety of items, including customer source, salesman, customer type, individual customers, etc.